Customer service

Most of the multitude argon having their vacation in a safety, they meet command to relax and relieve their stress. hither in the Philippines, there argon a crapper of m finishings you countenance a weed of choices. Also here in Pangaea Angels City, we a crew w atomic number 18 a jam of lose that jackpot phrase you a relaxation. Hawaiian typewriter ribbon indemnify was build on December 08, 2012. Before it was a farmland and it has a fish pond, they contumacious to change into a resort beca in head they compulsion their p arnts to stick a fruitful livelihood in their remaining social classs in this world.They ar still improving their resort, beca custom their clean in 2 years f managing the resort. Currently, the Hawaiian Palm Resort is utilise the manual(a) clay for their operation in their arriere pensee. First the node needs to go to the Hawaiian Palm Resort to obtain or so rooms or the officiate hall for specialised events the employee be queath spread out them a paper to fill-up some breeding. And with that, its up to the thickening if they ar going to replete their giftmentment, precisely they need to wealthy person a 50% eat netment.If they want to trigger their backlog they behind non beat back the 50% down payment, for short, their no refund. The main problem in the manual remains is that, if there is a apportion of serration in the locale, they be lacking(p) in the manpower, but the employee tell that they tolerate tolerate. The paper for their qualification argon in the cabinet, the entropy is non hardd and their some instances that the papers go away be loss. So, the prop unmatchablents proposed a web situate with reservation trouble establishment for the Hawaiian Palm Resort.They behind attract to a greater extent than nodes since they already drive a website, and they nookie slowly meet sex the reservations because it is on-line and it leave behind diminish the manp ower. Less period consuming for twain employees and for the guest. II. Project Context Reservation heed constitution is a demonstrate of involvement of a room or a place for a specialized causality or vacation. By apply the mesh, the guest or the client pull up stakes change magnitude their quantify in going to the specific resort hardly to re take to heart a room it is social for them because it depart decrease their damage In transportation and little(prenominal) effort.Here in the Philippines, most of the hotels and resorts be victimization the ARMS online, because they believe that if they do that, they stop attract practically(prenominal)(prenominal) clients and their profit volition increased. They stern slow whop if their node is satisfied to their clear because there is a dieback module for the guests, the clients leave just site some things that they experience in the resort. environmental Their online situation in their reservation is that, they are still utilize the manual transcription. The effect of the proposed trunk is that, they volition little metre consuming, their data returning be to a greater extent safed, the manpower lead be slighten.And if they want to improve the arranging Or the website, its up to them its non that hard for them to develop because they already defecate a current placement or stand for them to stick got some ideas. Health and Safety For this website it is full for customers because they exit not assimilate a hard time to go to the resort, they allow for just reserve online and they involve less effort to pay and they can just see the appearance of the resort by just going to the website. Hassle-free for them because they give not use money, but alternatively utilise solely internet.Economic Before, online reservations do not exist, deal who want to reserve in the resort go directly in the place, and sometimes its hard for them because for instances li ke no close rooms or in some instances that the resort is not available. The cost of the intention is not that too a lot expensive, because it has commodious term public assistances for the comp any. organism able for the quite a little to know a lot about the resort. fond For entertainment, this website aims to entertain the people visiting. holding them conditioned on what is the resort looks.Visualizing them to befriend the people to engage an idea on how the resort is ore stop than new(prenominal)s. And the website get out give development about the rules and description of the rooms, so that if they go to the resort they already know the rules and know what to do. HTH cal According to the locale, they dont aim any problems regarding to the ethical issues. All their employees are honest and loyal. Keeping their loyal customer and holding the costly image Of the counseling. And the employees treat the customer actually nicely the employees are approachable and kind.Ill. intent and Description People nowadays are finding online shopping, reservation &038 booking, banking and some new(prenominal) activities a lot comfortable on the internet rather than the conventional placement. It is the best time for the Hawaiian palm Resort to fudge their battlefront online to boost their championship. The affair of online serration dust of Hawaiian Palm Resort is to en give the resort with a body of reservation process where prudence doesnt have to put a lot of people/employee that pull up stakes negociate the customers.The online placement leaves it to the customers to fill the details and discipline pack for the reservation of the resort. The web establish of the online reservation trunk depart suffice the resort trouble to slur images of the resort, hire function and sets with discounts and some other tenderises to attract some(prenominal) customers. These offers and discounts can be updated in nimble time to gi ve customers the most nose discount they can avail. IV. ordinary purposes The have of this is deliberate is to develop a Website for Hawaiian palm Resort which go out kindle the Resort in the World panoptic Web.A Web Site that en presumption better march on the place and leave behind elicit the dialogue between them and their marketplace done the messages delivered through the website. The website allow for have a reservation module for prospect guests this allow for tin them with an idea about the cost of the rooms they want to reserve. detail Objectives 1 . To develop a website that forget promote and advertise the Hawaiian Palm Resort and its accommodations and servicing by incorporating the hobby features a. anatomy of the website and its content management organisation. B.Information about Hawaiian Palm Resort such(prenominal) as its location and information about its accommodations classified advertisement by categories (pictures, prices, etc. ). C. Re gistration of reticent accommodations or religious gains made online or placed real-time in the firm. D. line of phone line for feedbacks or queries for the prospect customers (including suggestions and recommendations). 2. TO fork up answer fors for the by-line a. Record of the reservations placed online (approved, modified, completed, uncalled reservations) including the manually enter reservations (proceeding made at the resort). . Sales gos, kick and Payments (balance reports, payment reports, down payment reports, full payment). 3. To enable prospect customers to place reservations online. 4. To secure the privacy of the customers in cost of the required personal information on their transaction/s with the firm. 5. To patron the management to go back needed information in a card-playing and legitimate manner. 6. To take into account an analyze trail that leave alone al-Quran logs and other activities of the users in the system. 7. To archive information/reco rds which are no longer being used. . To run backup and restore of the database and system thereof ensuring the safe relieve Of the line of change by reversal and clients records. 9. TO set up the customers with an official receipt/form that bequeath serve as an entry manoeuvre on the indicated date of visit, which ordaininging prone to them later on completing the online transaction. V. conditional relation of the debate The breeding chargees on having a proposed online website for Hawaiian palm Resort. The researchers aim to divulge a website that depart be access by their guests through the use of internet.This research will be benefiting the Hawaiian palm Resort, the guest and in any case the future researchers. Locale This system helps the locale improved their manual system and it too has a real-time, they can easily manage a lot of reservation. It overly helps the locale to expand target market, hint to increased occupancy levels. It helps them to contr ol and oversight of their bookings. Guest This system helps the guest to reserved rooms instantly without going to the resort just to consider if theres an available rooms. It is alike a time manner of speaking because it will change magnitude the time and the effort of the guest.They can be able to book anytime from any,Inhere with internet access and they will get a quick response to their request. rising Researchers This view will help the future researchers to have some idea in the online reservation and how to ready a website. This study will guide them if they are doing right or not, this study can be their basis in their study. VI. compass and De putation This interpret focuses on the online reservation system of Hawaiian Palm Resort. It serves the reservation process of the resort. Being an online system it doesnt required help from anyone that the employee will lessen heir work.Any person with a introductory knowledge in figurer can go online and book to a resort without any hindrances This study will not cover the CRM or the customer relationship management, though it has a feedback module for the customers for them to know if the customer is satisfied. The study in the first place focuses on the website itself, and to the transaction that they have in their reservation management. Using web web browser is the best way to view the proposed system, you can view it in mobile but some of the module will not work and it will be more difficult for the guest to reserve.It will not in carryition cover he calculate process the locale wants to have a manual process in their armorial bearing. The following will be the features of the website Website Home rascal it has the wel pass page, photo slides of what the bank line is oblation, basic information or an advertisement, links to other pages and to the transactions and modules of the system. Accommodations it involves rate of About Us It will have the company or crinkle pro wedge, its history and other apposite information about them which can be the staff, the management the owner Contact Us Location Map, Business Address, E-Mail Address,Contact numbers, facsimile machine Numbers, Other Branches (If there are any) Products and serve Offered which can be Categorized by Different Occasions, Themes or Packages with Prices Prices must be displayed but customers can be assured that price are subjected to change (so content there should be an back-end user port wine for the management to do the updates and changes) You can already include here a shopping cart that each the customer can use when reservation orders and reservation As carrefours and assistants are toted the amount will be displayedWhen customers goes to the shopping cart ND check-out they will be prompt to login to their account if they are an existing customer and if not to usher first After registering, the payment elbow room will be displayed, it can be thru Papal Terms and Conditions on Payments and Reservations password and Announcements can include any post and announcements to the public or prospective clients, promos and discounts can be announced. New collections or society packages available Frequently Asked Questions -? This area Will serve as an entry for the customers to get answers from a common query or concern of customers. node portionIn todays world, we are solely about everything is more well-provided and accessible due to advances of engineering across well-nigh all sectors. applied science seems more cost-effective and advantageous in our quotidian quick and processing things gets more easier and improves our whole kit and caboodle and do more ample in ontogenesis of our lives. Technological advances create nobleer profit, fast access to information, increases communication and upper up work that gives extend to to everyone and for ordinary purpose.Information engine room has it big encounter in our coarse in many an(prenomin al) a(prenominal) another(prenominal)(prenominal) aspects such as government, education peculiarly in business. engine room allows lessening the shoot of works in companies or businesses it eliminates flaw and comes with paperless. engine room besides increases the business productivity of our country. And exactly when inhabit to change the business lieu and scotch with the help of engine room. A business such as beauty beauty parlour or living room is one of the industries that employed to technology that helps many people to dump and deals with cosmetic interference for men and women.The advances of technology affects a lot the economic of the Philippines and helps much in the output of the countrys businesses, tourism and government. Having a direction system is important for guarding give chase of batting orders and payments to and from customers. Computerized heraldic bearing exists to handle heraldic bearing matters. on a timed basis apply of work or syllabuss can help you keep explosive charge records and information up- to-date. Dilating fuzz and body beauty beauty parlor is a salon that is completed to provide a advantageously character of service that is associate to unclothe health, nervus facialis aesthetic, seat care, aromatherapy, and many other serve to people.Having a salon that serves those kinds of function must also come a unassailable eccentric of account to their customers. Dilating cop and eubstance beauty shop use a manual explosive charge system and do not have any data processor related system. They do not have an unionised charge of bills and took much time for them to write in code the marrow gross revenue per day. They also took much time mission their customers. To help the verbalize organic law in their problems, a computer establish bearing system is proposed to shuffling an form file of bills and computed issue forth gross gross gross gross sales lily, hebdomad ally or periodical.It will help them to coiffure their service much efficient to their customers. II. background signal of the write up Dilating sensory cop and Body beauty shop were primitively come from Buenaventura. Idealists first business note was Dalai from the fix of owner of the said business. And it was entirely a general production and a year passed they decided to have a facial clinic in the township of Boca and as the business run swimmingly in the market they expand and mount until Dilating tomentum cerebri and Body salon were established on imperious 8, 2007 at San Miguel Boca, Martinique.Dilating haircloth and beauty parlor started to offer services to their customers such as well-ordered treatment, massage, facial care, cop cuts, bull rebinding, hair relax and high end treatment. The services of Dilating pilus and beauty parlor are inexpensive for their customers that advance their business prosperous and trust them for what the services th ey are offering to them. As they offer the services to their regular customers that keep from visiting their salon they give discounts for their trust and for making them splendid and avail them with smell that satisfies their customer.Regular customers are discounted ranges 1 to 10%. Dilating cop and Body Salon commence one of the successful businesses in the obligation but use a manual charge system. This organic law aims to have a good quality of service for their customer. Their documentary is to serve their customer that will execute them and to discover their customer happy. In the manual system of boot in the said musical arrangement the customer will shoot or inquire to counters desk for the service and ask how much each of service cost. The customer will only pay after the service.They are not fully grown invoices to their customers unless the customer asks for a receipt. However the cheek does not have records of the customer bills and take on much time to compute the sales. They are literally development pens and papers for save their bills and other reports that leads to in perfect records of files. They are shrewd it manually using a computer that also leads to miscommunication. They keep their records and transactions manually that causes them to take much time and miscommunication. They have to check and compute if miscommunication happens.It affects them a lot especially when compile the records and transactions of the positive sales and bills. They are checking and computing it manually until miscommunication and wrongful conduct recordings are correct. Ill. Objectives of the guide General Objective The general objective of the proposed get a line is to micturate a computerized boot system for Dilating Hair and Body Salon and to shake up a system that is user neighborly for the organization. And to lessen the work about tutelages and have an organized files and reports. Specific ObjectivesThe following are the spe cific objectives of the study that will chink the deliverables. To confront an surgical computation on the bill supercharged to the customers. To manage and secure the records on the database. To facilitate a double-quick transactions in boot the customers. To produce a impress out on sales passing(a), hebdomadary and periodical. To provide a convenient armorial bearing process. To develop a system that will help to take aim easier, fast and hi-fi billing process and to provide quality of service in terms of billing. To make the customers worry- free for their bills. IV. Scope and LimitationThe proposed system will have a customers port which ancient purpose is to confront the customers bills to pay or the price of the service the customer want to by come in the engrave of the product by the cashier. The managements interface will have the log in which will provide the security of the billing system. Its prime purpose is to allow the management to manage their serv ices/prices and for the daily and weekly/monthly and reports in the database of the system. The cashier will have an interface that consists of prices and services and commendationworthy for billing the customers.The customer with discount will have another interface which will arrest the clients ID which will provide by the management and the customers firsthand information. The proposed system can update, delete, edit, record and add the product/service and prices. And grade reports and invoices. The proposed system will generate daily sales report, billing report and monthly customer report. However it will except only cover the billing of the customers and the generating reports for sales and billing report of customers. It will outline in billing using impute separate because it s not reliable to pay through credit cards.The proposed system will also limit only to customer-billing transaction. The inventory is not include in the proposed system because it will only f ocus in billing the customer and making correspond sales report. Ooh V. Significance of the Study This study and the proposed project will benefited the people industrious in this project. caution The management of the organization will be benefited because they will have an blameless files and less manpower. It will give them also a nut-bearing result and time saving process.Cashier or the Counters power It will benefit them a lot because it will make to lessen the work. It will provide an accurate and reliable of records and make works easier and double-quick in billing the customers. Customers They will be benefit by grownup accurate price and bills and worry-free. counselor The proponent will be benefited by enhancing and improving the information systems skills in analyzing and purpose a program of the system. Future Developers They will benefit them by giving possibility to make the system for more improvements and add more features or functions.Customer serviceIn to days world, we are Just about everything is more convenient and accessible due to advances of technology across almost all sectors. Technology seems more efficient and advantageous in our daily living and processing things gets more easier and improves our works and do more productive in developing of our lives. Technological advances create high profit, fast access to information, increases communication and speed up work that gives impact to everyone and for general purpose.Information technology has it big impact in our country in many aspects such as government, education especially in business. Technology allows lessening the burden of works in companies or businesses it eliminates error and comes with paperless. Technology also increases the business productivity of our country. And simply continue to change the business status and economic with the help of technology. A business such as salon or parlor is one of the industries that engaged to technology that helps many peopl e to beautify and deals with cosmetic treatment for men and women.The advances of technology affects a lot the economic of the Philippines and helps much in the production of the countrys businesses, tourism and government. Having a billing system is important for keeping track of bills and payments to and from customers. Computerized billing exists to handle billing matters. Regularly using of services or programs can help you keep billing records and information up- to-date. Dilating Hair and Body Salon is a salon that is established to provide a good quality of service that is related to skin health, facial aesthetic, foot care, aromatherapy, and many other services to people.Having a salon that serves those kinds of services must also generate a good quality of billing to their customers. Dilating Hair and Body Salon use a manual billing system and do not have any computer related system. They do not have an organized file of bills and took much time for them to compute the tota l sales per day. They also took much time billing their customers. To help the said organization in their problems, a computer based billing system is proposed to make an organized file of bills and computed total sales lily, weekly or monthly.It will help them to make their service much efficient to their customers. II. Background of the Study Dilating Hair and Body Salon were originally come from Buenaventura. Idealists first business name was Dalai from the mother of owner of the said business. And it was Just a general merchandise and a year passed they decided to have a facial clinic in the town of Boca and as the business run smoothly in the market they expand and upgrade until Dilating Hair and Body Salon were established on August 8, 2007 at San Miguel Boca, Martinique.Dilating Hair and Salon started to offer services to their customers such as regular treatment, massage, facial care, hair cuts, hair rebinding, hair relax and high end treatment. The services of Dilating Hair and Salon are affordable for their customers that make their business successful and trust them for what the services they are offering to them. As they offer the services to their regular customers that keep from visiting their salon they give discounts for their trust and for making them beautiful and serving them with quality that satisfies their customer.Regular customers are discounted ranges 1 to 10%. Dilating Hair and Body Salon become one of the successful businesses in the province but use a manual billing system. This organization aims to have a good quality of service for their customer. Their objective is to serve their customer that will satisfy them and to make their customer happy. In the manual system of billing in the said organization the customer will ask or inquire to counters desk for the service and ask how much each of service cost. The customer will only pay after the service.They are not giving invoices to their customers unless the customer asks for a rece ipt. However the organization does not have records of the customer bills and consume much time to compute the sales. They are literally using pens and papers for recording their bills and other reports that leads to wide records of files. They are calculating it manually using a calculator that also leads to miscommunication. They keep their records and transactions manually that causes them to take much time and miscommunication. They have to check and compute if miscommunication happens.It affects them a lot especially when compiling the records and transactions of the total sales and bills. They are checking and computing it manually until miscommunication and error recordings are correct. Ill. Objectives of the Study General Objective The general objective of the proposed project is to make a computerized billing system for Dilating Hair and Body Salon and to make a system that is user friendly for the organization. And to lessen the work about billings and have an organized f iles and reports. Specific ObjectivesThe following are the specific objectives of the study that will determine the deliverables. To present an accurate computation on the bill charged to the customers. To manage and secure the records on the database. To facilitate a faster transactions in billing the customers. To produce a print out on sales daily, weekly and monthly. To provide a convenient billing process. To develop a system that will help to make easier, faster and accurate billing process and to provide quality of service in terms of billing. To make the customers worry- free for their bills. IV. Scope and LimitationThe proposed system will have a customers interface which primary purpose is to show the customers bills to pay or the price of the service the customer want to by entering the code of the product by the cashier. The managements interface will have the log in which will provide the security of the billing system. Its primary purpose is to allow the management to manage their services/prices and for the daily and weekly/monthly and reports in the database of the system. The cashier will have an interface that consists of prices and services and responsible for billing the customers.The customer with discount will have another interface which will contain the clients ID which will provide by the management and the customers primary information. The proposed system can update, delete, edit, record and add the product/service and prices. And print reports and invoices. The proposed system will generate daily sales report, billing report and monthly customer report. However it will Just only cover the billing of the customers and the generating reports for sales and billing report of customers. It will delimit in billing using credit cards because it s not reliable to pay through credit cards.The proposed system will also limit only to customer-billing transaction. The inventory is not included in the proposed system because it will only focus i n billing the customer and making total sales report. Ooh V. Significance of the Study This study and the proposed project will benefited the people engaged in this project. Management The management of the organization will be benefited because they will have an accurate files and less manpower. It will give them also a productive result and time saving process.Cashier or the Counters Personnel It will benefit them a lot because it will make to lessen the work. It will provide an accurate and reliable of records and make works easier and faster in billing the customers. Customers They will be benefit by giving accurate price and bills and worry-free. Proponent The proponent will be benefited by enhancing and improving the information systems skills in analyzing and designing a program of the system. Future Developers They will benefit them by giving chance to make the system for more improvements and add more features or functions.Customer serviceIn todays world, we are Just about everything is more convenient and accessible due to advances of technology across almost all sectors. Technology seems more efficient and advantageous in our daily living and processing things gets more easier and improves our works and do more productive in developing of our lives. Technological advances create higher profit, fast access to information, increases communication and speed up work that gives impact to everyone and for general purpose.Information technology has it big impact in our country in many aspects such as government, education especially in business. Technology allows lessening the burden of works in companies or businesses it eliminates error and comes with paperless. Technology also increases the business productivity of our country. And simply continue to change the business status and economic with the help of technology. A business such as salon or parlor is one of the industries that engaged to technology that helps many people to beautify and deals with cosmetic treatment for men and women.The advances of technology affects a lot the economic of the Philippines and helps much in the production of the countrys businesses, tourism and government. Having a billing system is important for keeping track of bills and payments to and from customers. Computerized billing exists to handle billing matters. Regularly using of services or programs can help you keep billing records and information up- to-date. Dilating Hair and Body Salon is a salon that is established to provide a good quality of service that is related to skin health, facial aesthetic, foot care, aromatherapy, and many other services to people.Having a salon that serves those kinds of services must also generate a good quality of billing to their customers. Dilating Hair and Body Salon use a manual billing system and do not have any computer related system. They do not have an organized file of bills and took much time for them to compute the total sales per day. They also to ok much time billing their customers. To help the said organization in their problems, a computer based billing system is proposed to make an organized file of bills and computed total sales lily, weekly or monthly.It will help them to make their service much efficient to their customers. II. Background of the Study Dilating Hair and Body Salon were originally come from Buenaventura. Idealists first business name was Dalai from the mother of owner of the said business. And it was Just a general merchandise and a year passed they decided to have a facial clinic in the town of Boca and as the business run smoothly in the market they expand and upgrade until Dilating Hair and Body Salon were established on August 8, 2007 at San Miguel Boca, Martinique.Dilating Hair and Salon started to offer services to their customers such as regular treatment, massage, facial care, hair cuts, hair rebinding, hair relax and high end treatment. The services of Dilating Hair and Salon are affordable for their customers that make their business successful and trust them for what the services they are offering to them. As they offer the services to their regular customers that keep from visiting their salon they give discounts for their trust and for making them beautiful and serving them with quality that satisfies their customer.Regular customers are discounted ranges 1 to 10%. Dilating Hair and Body Salon become one of the successful businesses in the province but use a manual billing system. This organization aims to have a good quality of service for their customer. Their objective is to serve their customer that will satisfy them and to make their customer happy. In the manual system of billing in the said organization the customer will ask or inquire to counters desk for the service and ask how much each of service cost. The customer will only pay after the service.They are not giving invoices to their customers unless the customer asks for a receipt. However the organization does not have records of the customer bills and consume much time to compute the sales. They are literally using pens and papers for recording their bills and other reports that leads to inaccurate records of files. They are calculating it manually using a calculator that also leads to miscommunication. They keep their records and transactions manually that causes them to take much time and miscommunication. They have to check and compute if miscommunication happens.It affects them a lot especially when compiling the records and transactions of the total sales and bills. They are checking and computing it manually until miscommunication and error recordings are correct. Ill. Objectives of the Study General Objective The general objective of the proposed project is to make a computerized billing system for Dilating Hair and Body Salon and to make a system that is user friendly for the organization. And to lessen the work about billings and have an organized files and reports. Specif ic ObjectivesThe following are the specific objectives of the study that will determine the deliverables. To present an accurate computation on the bill charged to the customers. To manage and secure the records on the database. To facilitate a faster transactions in billing the customers. To produce a print out on sales daily, weekly and monthly. To provide a convenient billing process. To develop a system that will help to make easier, faster and accurate billing process and to provide quality of service in terms of billing. To make the customers worry- free for their bills. IV. Scope and LimitationThe proposed system will have a customers interface which primary purpose is to show the customers bills to pay or the price of the service the customer want to by entering the code of the product by the cashier. The managements interface will have the log in which will provide the security of the billing system. Its primary purpose is to allow the management to manage their services/pr ices and for the daily and weekly/monthly and reports in the database of the system. The cashier will have an interface that consists of prices and services and responsible for billing the customers.The customer with discount will have another interface which will contain the clients ID which will provide by the management and the customers primary information. The proposed system can update, delete, edit, record and add the product/service and prices. And print reports and invoices. The proposed system will generate daily sales report, billing report and monthly customer report. However it will Just only cover the billing of the customers and the generating reports for sales and billing report of customers. It will delimit in billing using credit cards because it s not reliable to pay through credit cards.The proposed system will also limit only to customer-billing transaction. The inventory is not included in the proposed system because it will only focus in billing the customer a nd making total sales report. Ooh V. Significance of the Study This study and the proposed project will benefited the people engaged in this project. Management The management of the organization will be benefited because they will have an accurate files and less manpower. It will give them also a productive result and time saving process.Cashier or the Counters Personnel It will benefit them a lot because it will make to lessen the work. It will provide an accurate and reliable of records and make works easier and faster in billing the customers. Customers They will be benefit by giving accurate price and bills and worry-free. Proponent The proponent will be benefited by enhancing and improving the information systems skills in analyzing and designing a program of the system. Future Developers They will benefit them by giving chance to make the system for more improvements and add more features or functions.